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Software Development

Software programming

Software programming

We perform programming work, assuming responsibility for the entire programming life cycle: planning, analysis, design, development & implementation, testing & deployment and maintenance.

Technologies: Amazon Elastic Cloud Computing; Microsoft Azure Cloud Platform; Microsoft SQL Server and MySQL; .NET Framework; Open Source with LAMP.

Expertise: NET Framework Development; Cloud Hosting Solutions; Open Source Technologies.

Database management

Database management

We provide full range of Database Development and Management Services: Designing, Setup, Running, Maintenance, Security and Hosting.

Also, we supply necessary Data Processing Services: Data Cleansing, Data Parsing, Data Standardization, Data Correction, Data Deduplication and Data Merging.

Connection to CRM and Fulfillment Platforms

Connection to CRM and Fulfillment Platforms

If our performance and competitivity have convinced you and you have entrusted us with your database and online transactions processing, you don't have to worry anymore about access to information. For the contact center or the fulfillment operator, regardless the type of applications, databases or systems used, we provide fast, secure, reliable and accessible interconnectivity.

Multiple criteria selections and on-demand selections

Multiple criteria selections and on-demand selections

Based on marketing profile we can perform complex, real-time selections for any criteria or attributes. For this we use an advanced Business Intelligence and OLAP solution, developed in-house, called Ceres (see attached diagram).

Online customized reports

Online customized reports

Customized real-time marketing and transactions stats with the help of a personalized tool, QuickStats, an original creation by OPS.

Reporting platform with business mashup capabilities
QuickStats is a web application with capabilities to aggregate multiple data sources, internal data and external services to create a single, comprehensible graphical interface report. It allows implementation of complex business requirements to focus data into a single presentation.

EU GDPR implementation / compliance works

EU GDPR implementation / compliance works

Through our direct involvement we provide counselling regarding data protection and GDPR implementation for your organization or for the campaign. More specifically, we offer our services for:

  • Readiness Assessment
  • Data Inventory
  • Gap Analysis and Risk Assessment
  • Data Protection
  • Data Protection Officer as a Service
[Read more...]

E-commerce Support

Responsive Web Design

Responsive Web Design

We develop sites from scratch or we adapt existing non-responsive sites, for all type browsers.

Ours sites supports the creation and modification of digital content (CMS), for multiple users collaboration. We can customize known templates or making the development starting from our own CMS.
Depending on the situation, we can also perform the graphics work.

Integration of payment platforms

Integration of payment platforms

For online commerce websites, we ensure the integration of a wide range of payment platforms. We have a rich experience with PayPal, Stripe, CIC, HighPay but we are equally able to integrate any other payment provider.

Subscriptions

Subscriptions

For online commerce we can set up the subscription payment. Depending on the sales policy, this may be time based subscription or collection plans.

We also monitor the payment rhythm, the good delivery of the product, the level of customer satisfaction and we check the opportunity to extend the subscription.

Banners making

Banners making

We create your banners in all sizes. We can either generate your banner from scratch or customize from pre-designed banners by changing the wording, overlays and pictures.

All you need to do is to approve the images, fonts and colors.

Email kit making

Email kit making

For monetization of existing clients, we provide (designing and execution) the email kit. These emails can be linked to a landing page. That is a page in an existing website or a new website created specifically for that campaign.

Email and marketing automation

Email and marketing automation

When sending an email, we should deal with three situations: the possible non-delivery of the email, the situation in which the email will not be opened by the recipient and the situation where the recipient accepts the commercial offer or refuses it.

These three situations occur consecutively as in a cascade, and they happen simultaneously for each recipient.

Hence the need to find formal patterns of reaction depending on each situation. Further, if volumes are large enough, automation is needed.

It's exactly what we know to do for our clients: successful recipient contact through automated email workflow; automated renewal / follow-up emails; cross and up-sell automation.

Warehousing and Stock Management

Secure Warehouse

Secure Warehouse

Enclosed and partially heated storage space, provisioned with heavy duty racks for Euro-pallets and with spaces for non-standard pallets.

Secured space with monitored access for goods of high-value.

Surveillance video system with non-stop recording covering the entire warehouse.

Automatic fire detection and alarm with homologated fire suppression system.

Insulation for reduction of humidity and controlled warm airflow for winter period.

Short and Long Term Professional Storage

Short and long term professional storage

We offer both short and long-term storage plans, as well as small or large shipments.

Loading and unloading services.

You provide dedicated staff for management and handling services.

Periodic and on demand inspections.

Integration with Personal Order Management System (see bellow), goods sorting and restocking and storage linked to the fulfillment process (see bellow).

Personal Order Management System

Personal Order Management System

OPS customers automatically benefit from the Personal Order Management System through the Themis application.

For more information, please see bellow Real-time Inventory Reporting.

Goods Sorting and Restocking

Goods Sorting and Restocking

In the case of online commerce stock movements happen with a very high frequency.

Those movements are related to transactions: orders delivery, returns and reimbursements, or even the disposal of damaged products.

All of this leads to sorting and restocking operations, a process provided by our company for its clients with periodicity, promptness and fairness - with complete control and correction procedures.

Storage Linked to Fulfillment Process

Storage Linked to Fulfillment Process

The fulfillment area is adjacent to the storage space. For online commerce, this makes possible to integrate product handling efficiently with the parcel manufacturing process and with the processing of returns or refusals.

These activities are supported and managed by internally developed documents: lists with the total of products in the consignment, lists of orders, lists of package components, invoices for each package, possible advertising materials for each package, package labels, shipping documents, and last but not least, documents for internal product movement inside the warehouse.

Real-time Inventory Reporting

Real-time Inventory Reporting

Real-time Inventory Reporting is done through the Themis application.

Themis is a Stock Management System developed by OPS to monitor, plan, control inventory and optimize stock management. It provides a structured method of accounting for all incoming and outgoing inventory, and the reporting Web interface allows all stakeholders real-time access to information.

Fulfillment Services

Connected to Your Shipping Software

Connected to Clients' Shipping Software

Our clients have the opportunity to transmit, through dedicated applications, the information about the orders they want to be shipped. This is possible regardless of the Shipping Software used. Simply put, we ensure the connection between the two systems.

If a client does not own a shipping software, our company provides everything needed.

Automated Printing of Delivery and Billing Documents

Automated Printing of Delivery and Billing Documents

As described in the Storage Linked to Fulfillment Process section above, we provide all the necessary documents for orders shipping and delivery: lists with the products in the consignment, lists of orders, lists of the components for each package, invoices for each package, advertising materials for each package, parcel labels, shipping documents and internal movement documents.

This process is automated and takes place immediately after the orders to be shipped are established.

For printing we can use any graphic form and template model desired by the client.

Pick and Pack Your Orders

Pick and Pack Your Orders whenever you want

To deliver orders, we have the ability to produce parcels with any composition requested by the client.

Pick and pack process is driven by automated processes and it takes advantage from the fact that storage is close to the packaging line.

Handling of Returned Orders

Handling of Returned Orders

The fulfillment activity also includes handling of returned orders. Products are removed from the package, sorted and stored again. As we have shown above, the entire process is integrated and automated.

Order Refunds

Order Refund

Refund of orders requires that, in addition to returning money to the end customer, the products should be recovered - as much as possible. We do this by checking the products and, if possible, we store these products again.

In the case of products that cannot be stored anymore, we provide delivery to disposal place.

Retrieval of the Lost Orders

Retrieval of the Lost Orders

Regardless of the postal operator or shipping company who delivers the orders, we perform research for missing parcels. This is done until the value of the lost orders is recovered.

Get in touch with us


Open Public Services

Drumul Garii 3
Otopeni
075100
Romania
Phone +40 21 203 6161


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